Ваш браузер устарел и больше не поддерживается. Для корректной работы сайта рекомендуем использовать один из современных браузеров. Узнать подробнее
IT Asset and Configuration Management Engineer
з/п не указана
Вакансия в архиве
Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию
- Oversee the accuracy, quality and organization of the IT Assets and Configuration Management.
Develop and support accurate configuration information in Configuration Management System.
Provide IT services with focus on customer support and a strong steer on performance of service delivery and customer satisfaction for the various service audiences, e.g. VIPs, management, professionals, administrative and technical user bases.
Support optimization of IT processes and IT resourcing within area of responsibilities for long term of IT in support of Kashagan Petroleum Operations adopting where practical world-wide best practices and international standards.
Maintain business satisfaction and confidence in IT through effective and efficient delivery and support of agreed IT services. Minimize the impact of the service outages in day-to-day business activities. Enhance business perception of IT through use of professional approach in quickly resolving and communicating incidents and requests.
- Continual improvement of services and justification for improvement investments through analysis of operational results and data. Ensure IT policy goals and objectives are met through IT processes and standardized methods and procedures are used for efficient and prompt response, analysis, documentation, reporting.
- Review, analyze, prioritize and make recommendations to Line manager (and/or to Functional reporting manager where applicable) on improvement opportunities in IT Services, ensure applicable quality management methods are used in delivery of IT services.
Establish, enforce and maintain work processes to promote consistency with various IT policies and procedures, OLA and SLA agreements.
- Higher professional (technical or engineering-economical) education
At least 5 years of experience in IT Assets and Configuration Management areas, working in complex IT
environment on engineer, senior engineer or supervisor roles
TIL-processes knowledge: Able to articulate the vision for the IT processes used in work: IT Asset &
Configuration Management, Change Management, Incident Management, Request Fulfillment;
EUC equipment: Able to install and maintain equipment, provide diagnosis of hardware problems;
Network: Able to identify and provide initial diagnosis of connection issues by using troubleshooting utilities;
Microsoft products and technologies: Has knowledge of software products e.g. Operating system, Office suites,