Care Program ManagerВакансия в архиве

Уровень зарплаты
з/п не указана
Требуемый опыт работы
3–6 лет


Main Tasks:

  • Ensures compliance with Global Care delivery models and standards
  • Responsible for delivery of the solution / transition to Care phase
  • Ensures that plans are in place to have the capability (capacity & ability) to deliver within the timescale
  • Triggers contract renewal cycle to Case Owner
  • Brings existing customer specific knowledge to bear
  • Searches for further opportunities in Customer’s business
  • Coordinates service quality improvement efforts and feedback locally within CT

Main Responsibility Areas:

  • Care Business Management related to contract renewal process, care business planning and analysis, supporting sales activities, cost / profitability development
  • Customer Relationship Management in Care phase including improvement of customer satisfaction and management of relationships with key Care contacts
  • Operational Management including provision of Care services and optimising company performance towards the customer’s SLAs


  • Education: Higher (Telecommunication, IT, Management) Experience: 3-5 years, project management experience (especially at big projects)
  • Computer skills


    Laguage skills

    English - Fluent Russian - Fluent Uzbek - Good


  • International company
  • Salary: negotiated
  • All details will be discussed during the interview

Тип занятости

Полная занятость, полный день
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Дата публикации вакансии

Вакансия в архиве