Care Progr‎am ManagerВакансия в архиве

19193795Care Progr‎am Manageropen1507070HRC Recruitment CompanyHRC Recruitment Company02016-12-13T15:10:31.957+03:00Ташкент.97.2759.between3And6<p><strong>Responsibilities:</strong></p> <p><strong>Main Tasks:</strong></p> <ul> <li>Ensures compliance with Global Care delivery models and standards</li> <li>Responsible for delivery of the solution / transition to Care phase</li> <li>Ensures that plans are in place to have the capability (capacity &amp; ability) to deliver within the timescale</li> <li>Triggers contract renewal cycle to Case Owner</li> <li>Brings existing customer specific knowledge to bear</li> <li>Searches for further opportunities in Customer’s business</li> <li>Coordinates service quality improvement efforts and feedback locally within CT</li> </ul> <p> </p> <p><strong>Main Responsibility Areas:</strong></p> <ul> <li>Care Business Management related to contract renewal process, care business planning and analysis, supporting sales activities, cost / profitability development</li> <li>Customer Relationship Management in Care phase including improvement of customer satisfaction and management of relationships with key Care contacts</li> <li>Operational Management including provision of Care services and optimising company performance towards the customer’s SLAs</li> </ul> <p> </p> <p>Requirements:</p> <ul> <li>Education: Higher (Telecommunication, IT, Management) Experience: 3-5 years, project management experience (especially at big projects)</li> <li> <p>Computer skills</p> <p>Expert</p> <p>Laguage skills</p> <p>English - Fluent Russian - Fluent Uzbek - Good</p> </li> </ul> <p> </p> <p><strong>Conditions:</strong></p> <ul> <li>International company</li> <li>Salary: negotiated</li> <li>All details will be discussed during the interview</li> </ul>standardfalsehh.uz2016-12-13T15:10:31.957+03:00false2017-01-21T00:48:59.510+03:00truefalseatyrau.hh.kz//atyrau.hh.kz/vacancy/19193795https://tashkent.hh.uz/vacancy/19193795
Уровень зарплаты
з/п не указана
Город
Ташкент
Требуемый опыт работы
3–6 лет

Responsibilities:

Main Tasks:

  • Ensures compliance with Global Care delivery models and standards
  • Responsible for delivery of the solution / transition to Care phase
  • Ensures that plans are in place to have the capability (capacity & ability) to deliver within the timescale
  • Triggers contract renewal cycle to Case Owner
  • Brings existing customer specific knowledge to bear
  • Searches for further opportunities in Customer’s business
  • Coordinates service quality improvement efforts and feedback locally within CT

Main Responsibility Areas:

  • Care Business Management related to contract renewal process, care business planning and analysis, supporting sales activities, cost / profitability development
  • Customer Relationship Management in Care phase including improvement of customer satisfaction and management of relationships with key Care contacts
  • Operational Management including provision of Care services and optimising company performance towards the customer’s SLAs

Requirements:

  • Education: Higher (Telecommunication, IT, Management) Experience: 3-5 years, project management experience (especially at big projects)
  • Computer skills

    Expert

    Laguage skills

    English - Fluent Russian - Fluent Uzbek - Good

Conditions:

  • International company
  • Salary: negotiated
  • All details will be discussed during the interview

Тип занятости

Полная занятость, полный день
Дата публикации вакансии
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Вакансия в архиве